Question 1

Why should I buy from The Runway?

Accepted Answer

As you purchase on The Runway websites: www.trwonlineshop.com, www.trwonlineshop.it or www.trwonlineshop.eu; The Runway offers you below: 1 - You got Legitimate and Authentic Brand Items at the Best Prices 2 - You made Secure Payments 3 - You got PayPal Buyer Protection - if you checked out using PayPal 4 - You're offered Returns or Exchanges 5 - You're offered Promo Code* - if purchases exceeded €1,000 in one transaction.We also assure our clients they are treated on TRWonlineshop as a VIPs and as close friends. You can always subscribe, log-in and share with our other friends your experience with The Runway, feedback, questions or even sell or buy from other friends. * The Promo Code will be sent to you through email after checking out. This code will be valid for a single use only and limited to same subscriber and to be used within next six months.

Question 2

Does The Runway sell authentic / legitimate brands?

Accepted Answer

Yes definitely. As you purchase on The Runway, website: www.trwonlineshop.it, we assure you that we ONLY sell authentic and legitimate designer brands. The Runway sells only brand-new genuine brands that are sourced lawfully from legitimate suppliers.

Question 3

How can I pay using my Debit/Credit Card using the Check out with PayPal button?

Accepted Answer

As you have already added your items to the Cart and you are logged in to your Runway account. Then, you can pay using your debit or credit card using the Check out with PayPal button, following below steps: 1. Hit Check out with PayPal Button 2. Select Pay with a Card 3. Select the Country. 4. Fill in your Card Details and Phone Number. 5. Enter your Billing Address 6. Enter your Email Address, Create a Password and Enter your Date of Birth. (Nationality also could be required depending on the country selected). 7. Tick the box I consent to receiving these policies online 8. Hit Agree and Continue Button - ALL DONE.

Question 4

Can I return or exchange an item?

Accepted Answer

As you purchase on THE RUNWAY, www.trwonlineshop.it, you may return or excahnge, within 14 days from the date of delivery of an item; provided that the goods meet the Returns/Exchange conditions.

Question 5

Can I change / cancel my order?

Accepted Answer

Sure! Up until the moment your order has not been dispatched. You need to contact The Runway straight away and we will do our best to stop your order getting out. If your order has been dispatched already and you need to return it, check out our returns policy under Returns.

Question 6

Do I pay for the return shipping costs?

Accepted Answer

Yes, you need to pay for the return shipping costs - unless the item was shipped defective from our fulfilment centre or shipped in error. We offer FREE shipping on exchanged item. For further information, check out our return and exchange policy under Returns.

Question 7

Can I track my order?

Accepted Answer

When you purchase on THE RUNWAY, trwonlineshop, you’ll receive an email with a Tracking Number. You can either click on the tracking number or track your order directly on the courier website.

Question 8

Do deliveries require a signature?

Accepted Answer

Yes, will always attempt to gain a signature when a delivery is made to you.

Question 9

What if I'm not home to receive delivery of my order?

Accepted Answer

Couriers will always attempt to deliver your order to your nominated delivery address and the addressee in person. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated delivery address, should you request the courier to leave your order unattended.

Question 10

How do I return an item?

Accepted Answer

1. Make sure the item is purchased no longer than 14 working days and in accordance with our Return policy. 2. Fill out Return / Exchange Request Form. 3. We contact you back. 4. Ship the item back to us (Our adress is: Via Nizza, 9, Turin, Italy). As we receive back the item, we then process the refund within 14 working days - provided we receive the item in the same condition it left our fulfilment centre.

Question 11

How long do I have to return an item?

Accepted Answer

You can return or exchange an item within 14 days after you receive the item.

Question 12

How long does it take to receive my item?

Accepted Answer

The Runway attempts to deliver orders, as per below estimate: Delivery to Italian addresses, usually takes 1-5 working days. Delivery within the European Union, usually takes 2-7 working days. Delivery of shipments addressed to other countries of the world, usually takes 4-8 working days.

Question 13

What do I do if an item I wanted is no longer available?

Accepted Answer

Feels bad when the item you are after has been sold out, just contact us and we will be glad to try and help locate one, let you know when possibly it is available or even find you another similar item. Noting, some items do sell out really fast, so if you have seen something you absolutely must have - be sure to snap it up right away!

Question 14

Who do you use for delivery?

Accepted Answer

We use more than one courier. TNT or DHL provide our standard. We may ship with other couriers like UPS too.

Question 15

What currency are products displayed in?

Accepted Answer

All prices shown on The Runway - www.TRWOnlineShop.it are in (€) Euro.

Question 16

My order is confirmed but I have been contacted that an item is out of stock. Why is that?

Accepted Answer

On rare occasions an item at The Runway fulfilment centre may be damaged or missing and we will only find out when we go to pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in these instances.

Question 17

What payment methods you accept?

Accepted Answer

Currently we accept payments made via PayPal or Bank Transfer. By PayPal: - Using your PayPal account directly - if you have one already - Using your debit/credit card via PayPal - if you do not have a PayPal account By Bank Transfer to:n THE RUNWAY S.R.L.S UNICREDIT IBAN: IT06R0200801160000105233489 SWIFT-BIC UNCRITM1AG0

Free Worldwide Shipping On Orders Over 300 EUR

FAQ