TRW online shop Return Exchange Refunds | therunway

RETURNS and EXCHANGES

"Return" TRW ONLINE SHOP refers to: when previously purchased item(s) or any other item in stock is not desired by the buyer for swap. Buyer requests for a refund.

Returned items will be refunded within 14 working days from the date of arrival of the parcel. Refunds consist of the total of merchandise purchased, excluding cost of shipping. Refunds made in Euros (€) only - where the exchange rate fluctuates, the difference in the refunded amount will not be compensated. TRW ONLINE SHOP suggests that buyers use registered mail for all returns, as TRW ONLINE SHOP cannot be responsible for items should they be lost in transit.

Where orders made by credit card, refund amount will show up in the card statement within 20 working days. Processing time vary depending on the issuing bank of the credit card.

Where orders made via PayPal, refunds will be made to same PayPal account.

Where orders made by bank transfer, refunds will be made to the same bank account and beneficiary - after receiving the banking details.

Customers can return their order, either entirely or partially.

Return items must be returned in the same original condition. i.e. not worn or washed, with the original return tag/security seal still attached and neatly packed. 

 

Returns are NOT available on underwear, socks or hosiery unless faulty for hygiene reasons.

Shipping costs for return items shall be paid by the buyer, i.e. buyer will need to pay the postage cost to send it back to us.

"Exchange" TRW ONLINE SHOP refers to: when the buyer desires to change the item(s) previously bought with some other item(s) in stock i.e. swap, or buyer requests for a store credit. Buyer needs no refund.

Exchange is based upon our stock availability.

Customers can exchange their order, either entirely or partially.

Items shipped back to TRW ONLINE SHOP for the purpose of exchange, will be processed within 3 working days from the date of arrival of the parcel. TRW ONLINE SHOP suggests that buyers use registered mail for all returns, as TRW ONLINE SHOP cannot be responsible for items should they be lost in transit.

Exchange items must be returned in the same original condition. i.e. not worn or washed, with the original return tag/security seal still attached and neatly packed.

Exchanges are NOT available on underwear, socks or hosiery unless faulty for hygiene reasons


For accepted exchanges, inbound shipping costs shall be paid by the buyer i.e. buyer will need to pay the postage cost to send it back to us. Whereas, TRW ONLINE SHOP will offer free shipping for the new ordered item.

Fill Out Return / Exchange Request Form